If a yellow exclamation mark is displayed on the device, and " Windows cannot verify the location of this device The digital signature of the required driver.", Win7 64-bit, please install the security patch KB3033929, restart the computer and reinstall the program (please make sure you are using the pure version of Win7 SP1), you can also disable driver signing and try again.If it can be found but the status is abnormal: You can open Windows Settings > Privacy > Camera and turn on the " Allow apps to access your camera" switch, And then re-run our program. It may be caused by the privacy settings of the latest version of Windows.If it can be found and is in normal condition: Please uninstall this program and reinstall it with administrator privileges.We can't help you more and please solve it by yourself.įirst, please check if you can find our camera in the system Device Manager> Imaging Devices. Whether using USB or Wi-Fi for connection, the disconnection is usually caused by hardware issues. You can use hardware decoding or select different hardware decoders at the IVCAM client (required graphics card support), and update the driver of your graphics card. ![]() In addition, it may be caused by poor computer performance.You can try to use lower video quality, smaller video size and frame rate.For iPhones, please make sure that the latest iTunes has been installed on the computer.If you connect through Wi-Fi, please approach the router as much as possible or use a better router.(uninstall it and restart your computer if necessary). Also make sure other software that may be connected to your phone via USB cable is not running, such as 3uTools, etc. If you connect through USB, please use a high-quality USB cable or try other USB ports For iPhones, please make sure you have the latest iTunes installed, and try changing the USB cable or USB port.You can also enter your phone's IP address (which can be seen at the bottom of the APP settings) in the PC client to connect directly.You can google " How to connect two different network segments" to find a solution and make them connectable For example, the phone's IP address is 192.168.0.x, while the PC's 192.168.1.x, so they can't connect to each other. The PC can be detected means that they're in the same network, but maybe not in the same network segment.Allow iVCam to use network in 3rd security software, close them if you don't know how to do.First, please allow iVCam to pass through the Windows Firewall - you can add it to the firewall allowed apps list (by default iVCam will be automatically added to this list, but sometimes it fails), or turn off the firewall. ![]() You can enter the PC's IP address directly in iVCam app (tap or long press ) to connect if it can't be detected automatically, or connect via USB ![]()
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